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Returns & Exchanges

INTRODUCTION

We understand that from time to time you may wish to return a product to us.

This policy sets out the appropriate circumstances that enable you to return products to us.

This policy shall apply to all of our customers, irrespective of their geographical location.

This policy shall apply to all orders submitted through our website or by telephone or by email or direct from our studio.

This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

INTERPRETATION

In this policy:

  • “we” means M&AD Ltd trading as Alle Interiors; and
  • “you” means our customer or prospective customer,

“Us”, “our” and “your” should be construed accordingly.

RETURNS

If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

  • we receive the returned product within 30 days following the date of dispatch of the product to you;
  • the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • you comply with the procedure set out in this policy in relation to the return of the product; and
  • none of the exclusions set out in this policy apply.

RETURNS PROCEDURE

In order to take advantage of your rights under this policy, you must contact us to obtain a return authorization number, and then send the product to us with a covering note quoting that number.

Products returned under this policy must be sent by the original delivery method Parcelforce to Alle interiors, Suite 23/54, iCentre, Newport Pagnell, Milton Keynes, MK16 9PY, United Kingdom.

You will be responsible for paying postage costs associated with returns under this policy.

EXCLUSIONS

The following types of product may not be returned under this policy:

  • any products liable to deteriorate within the period of 3 months following dispatch;
  • any products that show signs of wear and tear from use or misuse;
  • any product made to your specification;
  • any bespoke product made to order;
  • any product personalised or adapted for you; or
  • gift vouchers.

REFUNDS

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

We will not refund to you the original delivery charges relating to the returned product.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive the returned product.

IMPROPER RETURNS

If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

  • we will not refund the purchase price or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product at our sole discretion without any liability to you.

OUR DETAILS

This website is owned and operated by M&AD Ltd t/a Alle Interiors.

Our principal place of business is Suite 23/54, iCentre, Newport Pagnell, Milton Keynes, MK16 9PY, United Kingdom

You can contact us:

  • by post, using the postal address given above;
  • using our website contact form;
  • by email, using the email address published on our website.
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